Privacy Policy

This privacy policy applies to the website owned by FRANCO AUSTRAL SL. The access or use of this website, whether to browse through its pages or make an online purchase, provides the User the status of visitor of the website. This involves the full acceptance, without reservations, by the User of these conditions of use. In the event of non-acceptance, we urge you not to use the website.

For this reason, before starting to use our website we recommend that you read the Legal Notice, the Privacy Policy, the Cookies Policy, the purchasing conditions and any legal text that governs its use and which you can see in the section titled "Information" at the foot of this website.

If during access to the website any personal data is required to provide our services, they will be collected in accordance with the following provisions:


During the process of collecting Personal Data on the different forms included in our website, we will specify which information is mandatory to complete the process. If you do not provide this data, we shall not be able to provide you the service or access to certain functionalities implemented on the website.

When you fill in these Personal Data collection forms, you expressly authorise the owner of the website to use them for the purposes mentioned below.

It is the User's responsibility to provide truthful and accurate information, as well as to communicate any change or modification thereof.

Your Personal Data are collected for the following purposes:

  • to provide information, in response to the website queries forwarded via the Contact section

  • to manage its recording, providing you access to the User area from which you can manage and view all your personal details and information about your online purchase. By accessing this User area, you may keep your information up to date, as well as decide on whether you want to receive our commercial communications or not. If you wish to unsubscribe from the User area, you must send a request to We remind you that if you request to unsubscribe from this area, your registration will be cancelled but the details of the transactions carried out will not, and they will be kept for the established time due to different obligations of the company.

  • to send you our newsletter, after subscribing to our newsletter service or after authorising us in any of the forms you have filled in to send you commercial communications We remind you that you can unsubscribe at any time and from any of the communications. Any commercial communication you receive will always be related to the products or services provided by the company FRANCO AUSTRAL SL.

  • to send you information about the conditions of sale of Surkana products in your store


The User is informed that, in compliance with the principle of limiting the conservation period, the data collected will be processed only and exclusively for the time necessary and for the purposes for which they were collected at any given time. They will therefore be maintained in such a way as to allow the identification of the interested parties for no longer than necessary for the purposes of the processing of personal data.


In order to fulfil the purposes set forth in section 1 of the Privacy Policy, we may need to communicate or transfer your Personal Data to third parties that provide us support services so we can offer you our service appropriately. Among these parties are financial institutions; technology services providers; transport, delivery and logistics providers; etc.

In some cases, as for example happens with technology service providers, these parties are in countries such as the USA verifying that our suppliers adhere to the “Privacy Shield” or in other countries or territories outside the European Economic Area with a suitable level of protection. When accepting this Privacy Policy, you expressly authorise us to process your Personal Data and provide them to these third parties and/or to transfer them to the above-mentioned service providers located outside the European Economic Area for the purposes described herein.


At any given time, you may exercise your rights to access, rectify, cancel or oppose the data held by sending an email to:, indicating the reason for your request. We remind you that these rights may only be exercised by the interested party; therefore, we may request your National ID document, passport or any other valid document that identifies you.


We commit to guaranteeing the duty of secrecy and confidentiality when processing your personal data by adopting the security levels of personal data protection required by law and installing the technical means and measures available to prevent the improper use, alteration, loss, unauthorised access or theft of the same.


We use cookies, which are small files with information about your browsing habits on this Platform, and their main purpose is to facilitate your browsing activity herein. Please read our Cookies Policy to learn in further detail the cookies we use, their purpose and other information of interest.


FRANCO AUSTRAL SL. reserves the right to modify this Privacy Policy with the purpose of adapting it to new legislation or legal criteria.